Terms of Use
This agreement defines the rights and obligations you have while using Markuda Terminal. Please read every clause. You cannot use the Software without accepting the agreement.
1. General provisions
Markuda Terminal (the "Software") is a financial market analysis and visualisation application provided by Markuda. By using the Software you declare that you accept every clause of this User Agreement. If you do not accept the Agreement, you have no right to use the Software.
2. Purpose and nature of the Software
Markuda Terminal is used for the visualisation of financial market data, technical analysis, strategy writing and education. The terminal can also send orders to your exchange account through the automated trading tools you set up and start; the scope and limits of those tools are set out in the "Automated trading (bots)" clause. Being able to send orders does not change the nature of the Software: the data, charts, ratios, indicators and backtest results shown in the Software, and the orders the Software sends, DO NOT CONSTITUTE INVESTMENT ADVICE. Markuda does not direct you towards buying or selling any asset, does not manage your portfolio and does not decide on your behalf; you decide which tool runs, on which symbol and with which settings. All investment decisions and their outcomes are the user's own responsibility.
3. Data sources and disclaimer
Markuda Terminal obtains market data and routes your orders through the exchange you are connected to. Which exchanges you can connect to, and which exchange holds your account, are stated in the settings section of the terminal; that information is updated together with the product. The accuracy, delay, completeness and continuity of the data are the responsibility of the exchange you are connected to; Markuda is not responsible for data quality or for interruptions originating at the exchange. Prices, indicators and balances shown in the terminal do not replace the records held by the exchange; in a dispute the record of the exchange prevails.
4. Your exchange account key
To send orders through the terminal you create an access key for your own exchange account and enter it into the terminal. The key is stored only on your own computer, encrypted with the protection mechanism of your operating system; it is never sent to Markuda servers and is never written to log files. Protecting the key, limiting its permissions (in particular keeping withdrawal permission disabled) and complying with your agreement with the exchange are your responsibility.
5. Service continuity
Markuda does not guarantee that the Software will run without interruption. The service may pause temporarily because of maintenance, updates, outages originating at the exchange you are connected to, or technical problems. Markuda cannot be held liable for financial losses arising from such interruptions.
6. Automated trading (bots)
Markuda Terminal today includes automated trading tools: the Grid Bot and the strategies you write in CodeScript. Depending on the environment you select, these tools SEND REAL ORDERS to your exchange account. You choose the environment: in "Trading Academy" no order reaches the exchange and trades are only simulated inside the terminal using real prices; in "Testnet" orders go to the test environment of the exchange you are connected to; in "Live" orders go to your own account with your own money. The two tools are not at the same point today: the Grid Bot runs in all three environments and in "Live" sends its orders to your own account, while the "Live" branch of CodeScript strategies is closed for now, so those strategies run only in "Trading Academy" and "Testnet". The reason the branch is closed is stated inside the terminal; when it is opened this Agreement will be updated and presented for your acceptance again. You decide on which symbol, with which settings and in which environment a bot is started; the trades produced by a bot you started, and their financial outcome, are yours. The terminal provides controls to stop a bot, clear its open orders and close its position. These controls may not succeed in every situation: if the bot executor has stopped unexpectedly and the terminal is not in the environment the bot was created in, or the exchange key of that account is not loaded, the stop request is refused as a safety measure — so that no action is taken on the wrong account. In that case the terminal states on screen what you need to do; usually switching to the environment the bot was created in, or loading the relevant key, is enough, after which stopping and clearing work again. Orders already sent to the exchange remain in your own exchange account in any case and can also be cancelled from the exchange interface. A bot runs only while the terminal is open: if you close the terminal, if your computer shuts down, if the application stops unexpectedly or if your connection is lost, the bot sends no further orders and does not watch your position. Orders already sent to the exchange keep waiting on the exchange servers; they are not cancelled by themselves and may be filled. If you enter a stop-loss or take-profit limit in the bot settings, the terminal tries to turn it into a protective order held at the exchange; if the exchange accepts that order it stays in place even while the terminal is closed, and if it is rejected — or if the asset in your account is locked by other orders — the terminal tells you on screen. If you enter no limit, no protection is running while the terminal is closed. The automated trading tools are provided in their current state; they carry no promise of a particular result, of any return, or of uninterrupted operation. Market moves, exchange-side delays and outages, and rejected orders can cause loss. You accept that backtest results and past results do not indicate future results.
7. Protection of personal data
Markuda acts as data controller under Turkish personal data protection law (no. 6698). The e-mail address and name you provide when registering are used only to deliver the service, manage your subscription and send important security notices. They are not shared with third parties and are not sold. To request deletion of your data, write to info@markuda.com. When you accept the user agreement we record the time of acceptance, the version you accepted, a digest of that version's text, your account number and your terminal identifier. This record is kept even if you delete your account — its purpose is the protection of a legal right (Turkish personal data protection law no. 6698, art. 5/2-e) and deleting the account does not remove that purpose. The record we hold contains no name; your e-mail address stays in the record while your account is open, and once you delete your account it is removed from the record, leaving only your account number. Your device name and local network addresses are never sent to us and stay on your own computer.
8. Intellectual property
Markuda Terminal and all software, design, content, trademarks and copyright it contains belong to Markuda. Reverse engineering, copying, redistributing or using the Software to build a competing product is prohibited.
9. Limitation of liability
Markuda Terminal is a tool that carries out the decisions you make; it does not make them for you. You decide which tool runs, on which symbol, with which settings and in which environment; the orders the Software sends to the exchange on your behalf are the result of those decisions. Markuda therefore cannot be held liable for direct or indirect damages (loss of profit, loss of data, financial loss, opportunity cost and the like) arising from your use of the Software, from the orders the Software sends on your behalf, or from what happens while the Software is not running or is unable to run. This limitation covers in particular the situations described in clause 6: the orders and trades produced by a bot you set up and started; a stop or clear request being refused as a safety measure; a protective order not being created because the stop-loss or take-profit limit you entered was not accepted by the exchange, or because the asset in your account is locked by other orders; orders waiting at the exchange being filled while the terminal is closed, your computer is off or your connection is lost; and the results produced by strategies you write yourself in CodeScript. How a script you wrote behaves, and what it produces, are yours. "Loss of data" in this clause means the drawings, bot settings, strategies and preferences kept on your own computer; the orders, trades and balances in your exchange account are the exchange's own records and, as stated in clause 3, they prevail in a dispute. This limitation DOES NOT cover liability arising from Markuda's intent or gross negligence; in such a case our liability continues as provided by law. Otherwise this limitation applies to the maximum extent permitted by law.
10. Suspension and termination of your membership
You agree to use the terminal and the tools it contains for their intended purpose, in accordance with the applicable law and with this Agreement.
In the following cases we suspend your account temporarily or close it permanently: using the terminal outside its purpose or abusing it; behaving in a way that harms the infrastructure, security or other users' access; breaching this Agreement or the rules of use.
If the harm is ongoing — such as an attack on the infrastructure or a security threat — we stop your account first and notify you immediately afterwards. In other cases we notify you first and give you a reasonable period to put things right.
Legal, criminal and financial responsibility arising from these breaches is yours. Markuda reserves the right to claim the damages it has suffered.
11. Changes to the Agreement
Markuda may update this Agreement with prior notice. The current version is presented inside the Software for acceptance. A user who does not accept the current version may not continue to use the Software.
Contact
For questions about these terms you can contact Levent EREN, operating under the Markuda brand, at info@markuda.com. Address: Çınarlı Mah. Onaran Sok. No 17 Derince/Kocaeli.